FAQ and Help
How do I find a specific item?
How do I locate a specific catalog item?
How do I place an order?
What products are available online?
Is the information I give you secure?
Can you tell me the availability of a specific item?
What gift options are available?
Can I send items to multiple addresses?
What forms of payment do you accept?
Do you charge sales tax?
What is your shipping policy?
Can I purchase items for delivery outside of the U.S.?
How can I check the status of my order?
Do you offer wholesale discounts?
How do I find a specific item?
No matter what page you’re on in our Web site, there are always multiple ways to find exactly what you’re looking for. Every page gives you the option to enter a Search. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item number into the Search field on the top of upper right hand section of every page. You can also browse for an item by selecting one of the categories on the left menu of every page.
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How do I locate a specific catalog item?
There are two quick ways to do this. You can type in the exact name or catalog/product number of the item into the Search field appearing in the upper right hand on every page of our Web site. Or if you know the toy type or manufacturer you can use our drop-down menu
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How do I place an Order?
It’s easy. First select a product for purchase, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box or if you only would like to purchase (1) one you click on the Add to Basket button, it will automatically add a quantity of (1) one and you will be redirect directly to view your shopping basket. Once you are viewing your basket you can Update or Remove any items with the buttons at that screen. You can click on the Back button to return to the previous screen and continue shopping. When you are ready to checkout, you can click on View basket located at the top right of every page to view the entire contents of your basket. A Checkout button located at the top right of every page will take you to a login page (if you are not already logged in). Here you can login if you already have an account with us, or you can continue shopping as a guest. When you have made your purchase choices, you will complete a brief information form with your billing and shipping information and finally your payment information. Upon completing this easy 4 step process, your order will be processed. A final screen is an invoice which will show a summary of your order. You may choose to print this for your records. An email version of this summary will be sent to you shortly after that. You can also place your order by calling us at (941) 923-2702.
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What products are available online?
All of the merchandise that you can find on our site is available for purchase online, subject to availability. Just locate the items you wish to purchase and/or choose from the category you wish to view. All merchandise prices displayed on our Web site are current and take precedence over any previously published prices.
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Is the information I give you secure?
All orders are encrypted with GEO Trust 256bit encryption. This provides a Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone during regular business days and hours at (941) 923-2702 or 1-800-549-5509.
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Can you tell me the availability of a specific item?
Generally the items in our store are available. However, many items are popular and are handcrafted and may not be available at time of ordering. If you are order something that is out of stock or currently unavailable, we will contact you as soon as possible to let you know when it will be available.
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What Gift Options are available?
Currently we do not offer “gift cards” or “Gift Certificates” for purchase at this time. This will change in the coming months.
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How do I send items to multiple addresses?
If you are ordering multiple quantities of the same item and wish to send them to different addresses, unfortunately you will have to complete multiple orders. This is security measure in our online shopping cart system that limits this. However, you can change the shipping address on any or every order at anytime in your account screen prior to Checkout.
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What forms of Payment do you accept?
We accept Visa, Mastercard and Discover credit cards. Your credit card will be not charged until your order ships. We also accept checks and money orders. Please contact us directly to pay by check or money order. Your order will ship once your check is received and clears. COD is only available to Approved Wholesale Customers.
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What is your shipping policy?
Our primary shipped is Federal Express, but occasionally we will ship USPS Priority Mail. For more details please see our Shipping Policy.
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I want to buy 10 of a product, but the quantity box always reads as 1. How can I add more than one at a time to my order?
You can click on the 1 at any time or change it to whatever number you wish. Then just click the Add To Basket button.
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I added some items to my shopping basket, but I’m not sure if they’re there. How can I tell?
There are three ways to tell if an item is in your shopping basket.
1. Each product screen has a line associated with it that reads “Quantity in Basket: none“. If none is replaced with a number, then you have that quantity of the item in your basket.
2. On the right hand side of each page at the top is a mini basket display. You can see exactly what is your shopping basket and the costs.
3. An easier way to see what’s in your shopping basket is to click at the top of the page to “VIEW BASKET” located at the top right on every page in the store. You will see a list of everything in your basket and the subtotal of the basket.
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I want to remove an item from my shopping basket. How do I remove or change the quantity in my shopping basket?
You may change the quantity of any item in your shopping basket at any time. Simply change the number in the quantity box and click the Update button. To completely remove the item from your basket, click on the “Remove” button and the item will be removed.
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I’m finished shopping. How do I complete my order?
Click on the word “Checkout” and you’ll be taken to the checkout pages. “Checkout” can be found on the top of every page within the store on the top right.
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How do I find the items I need?
Use the “Search” feature that is located at the top right of every page. You can search by keyword, manufacturer name or by our product number.
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Who will have access to my credit card number?
Authorize.net is our online credit card processor. We do not have access to any of your credit card information. This means that you’ll have to enter your credit card information for each purchase every time.
Questions on Order Processing
1. How can I inquire about the status of my order?
You can track your order by logging into your account and clicking on Order history anytime. When your order ships, you will receive an email with tracking information, so you can follow the progress of your order.
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2. How long does it take for my order to arrive?
Generally orders will be filled within 48-72 hours, on regular business days. We do not ship on weekends or holidays. Your order will ship from Florida. Delivery can vary from one to five business days, if you live on the west coast.
3. How do I contact you regarding my order?
To contact us, please click here. Please have your order number available to help us identify it or you can logon here and check status at anytime.. You can also call us at 800-549-5509.
4. What happens if I receive a broken or defective item from you?
In such a case, please contact our customer service immediately with your order number and wait for instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within seven (7) days of receipt of the merchandise.
5. How can I cancel my order?
All cancellations are subject to our sole discretion, and can only be made if the product has not been shipped out. For cancelling an order, please get in touch with us at customer service and we will attempt to help you.
8. Do you offer wholesale discounts for retail stores?
Yes, we do. Please read our online Wholesale Information Program and contact us for an application.
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9. What is your return policy?
As a rule, we have a *No Return* policy. Please refer to our Return Policy for complete details.
10. Can I change the details of my order, like add or remove a product after it is placed?
Your order cannot be changed online, but if you would like to adjust your order, please call or email us.
11. If I don’t want to order online, can I place an order over the phone or fax my order?
Yes. You can call us at (941) 923-2702 or 800-549-5509 and place the order over the phone. Or you could send the order details to us by contacting us and we can place an order via email after confirming your identity. Or fax your order to (941) 924-5012.
12. I live outside the US and would like order online, can I place an order and have it sent it interantional?
Yes. You can order from us online. However, please contact us prior to your order so we can provide you with a estimated international shipping rate. For any international orders and inquiries, please contact us.
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Questions on Shipping
1. Do you charge Sales Tax.?
We only charge sales tax to orders shipped to a Florida address.
2. Do you offer free shipping for any products?
Currently we do not offer Free Shipping for any products.
4. What are your general shipping policies?
Please click here to visit our Customer Service page for our policies on shipping, returns and missing packages.
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Questions on Payment and Security
1. Is my credit card secure when I use it on your web site?
Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use industry-standard SSL technology for this data encryption. We are registered with GeoTrust, Inc., which is an authentication agency and helps us safeguard all your sensitive data over the web. Your credit card will not be charged untill your order ships.
2. What type of credit cards do you accept?
We accept Visa, Master Card and Discover.
3. How does your credit card payment system work?
The credit card information you enter into the order form is directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
4. What are the reasons my credit card might be refused?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including but not limited to:
- – The credit card number entered is not a valid number.
- – The Security Code number on the back of the card does not match the credit card account.
- – The credit card does not have enough credit balance left to pay for the order.
- – The billing address entered in the order form does not exactly match the address on your CC statement.
- – The expiration date of the credit card is not entered correctly.
5. How do I correct the information that was incorrectly entered?
You can make the correct changes during your Checkout Process or you can simply login into Your Account and Edit your Billing and Shipping Information, then save and update to make the necessary changes.
6. What happens if I do not correct the information?
In this case, the system will not allow you to finalize the order, and it will never be processed. It is security measure that we use to prevent identify theft.
7. What are the available payment options?
You can make payment using any credit card.(VISA, MASTERCARD and DISCOVER).
8. Can I make a purchase by using my friend’s or relative’s credit card?
No. Under no circumstances may you make a purchase by using your friend’s or relative’s credit card. The credit card you use must be in your name.This can be considered suspicious activity and will be flagged. Additionally, it can be reported to the appropriate authorities.
9. What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his/her bills sent to from the credit card company. The Shipping Address is the address where the customer wants to receive their shipment.
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